FREQUENTLY ASKED QUESTIONS

How do I know what size to order?

We provide a detailed size guide on each product page to help you choose the perfect fit. If you’re between sizes, we recommend sizing up for a more relaxed fit.

When will I recieve my order?

We ship out items the same day or the day after receiving the order. Item ships to your home in a week or less.

Are all items listed pre-made or pre-order?

We have all items pre-made. They are held in a warehouse safely where it is then packaged safely with love <3

Is there refunds or exchanges?

We will NOT provide refunds. All sales final. If an exchange is needed, contact us.

Where can I contact support?

You can contact us on our email (shoppgenesis@gmail.com) or on instagram @shopgnss.

FREE 2-4 DAY SHIPPING

FREE 2-4 DAY SHIPPING